For Consumers

About Our Specialists

At the Association, we are committed to holding our Designees to high standards of ethical behavior, as found in our Code of Ethics. Should you experience a problem with a Designee or their recommendations to you, we would encourage you to contact us immediately, so that we can assist you with a resolution or in extreme cases, institute disciplinary actions.

Complaints can be submitted to the program coordinator by email or by postal mail. All Complaints received are acknowledged promptly. A process of internal review then proceeds, by contacting the Designee involved and having them submit a written response to the Complaint. The Association will then review both the Complaint and Response.

Three courses of action can be taken: 1.) If the Complaint may be valid but is the result of an apparent misunderstanding, we will attempt to arbitrate a resolution with both parties, and an appropriate notation is made on the records of the Designee; 2.) If we feel the Complaint is valid but serious, we will refer the Complaint to the appropriate State Insurance Division and notify both parties. A notation is made on the records of the Designee, pending the outcome of the State's actions, if any; 3.) If we find the Complaint is not valid, we will notify the complainant of our decision and no action is taken against the Designee.